Frequently Asked Questions
Your Questions About Counselling, Answered
We’ve gathered answers to some of the most common questions clients ask about our services. Whether you’re curious about how counselling works, what to expect in your first session, or the options available for virtual and in-person support, this page is here to help. If you don’t see your question answered, please feel free to reach out — we’re always happy to connect.
What can I expect from my first appointment?
The first visit is a chance to meet your therapist, discuss the area you are interested in receiving help with, and to determine if they are the right fit to help you with your therapeutic goals. By the end of the session, you should have a sense of how you and your therapist would work together, including therapy goals, type of therapy and frequency of visits. Please feel free to ask your therapist any questions you have related to their approach and the therapeutic process.
What are your fees?
Individual appointments are 50 minutes in length (plus 10 minutes for administrative work). Psychology sessions are $240, Social Work is $180, and Counselling Therapy is $160.
Please Note: Effective Jan 1, 2026 our fees are increasing. 50 minutes Psychology $250, SW $200, Counselling Therapy (RCT-C) $175 and (RCT) $185
Fees for paperwork, file preparation or phone calls related to your care are also billed at our standard clinician rates.
Our rates for no-show appointments (less than 24 hours notice) are the full standard session fee, and cannot be billed to insurance.
Do you offer direct billing?
Yes, we offer direct billing for Blue Cross, Telus Health and a variety of extended insurance providers. Please inquire about your plan and the rate of coverage before your first appointment.
How do I pay?
You will receive an electronic invoice the day of your appointment. We accept e-transfers to info@mindfultherapies.ca, and all major credit cards.
Do you fill out disability tax credit forms?
Yes. The fee to fill out a disability tax credit form is $150.
Cancellation Policy
Please provide 24 hours’ notice (1 business day, not including weekends) if you can’t make your scheduled appointment. Missed appointments will be billed in full if we do not receive sufficient notice. Please note that missed appointments cannot be billed to insurance.
Have a Question We Didn't Cover?
We’re always happy to answer your questions and guide you through the next steps. Reach out today — support is just a message away.